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Shipping & Returns

Shipping Options and Policies

AT eMallGroup, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR STATEMENTS AS TO USUAL SHIPPING TIMES ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CONTACT US FOR MORE INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL IN STOCK ORDERS WILL BE SHIPPED IN 30 DAYS.

We ship both from our central warehouse and directly from many of our distributors and manufacturers to insure the best availability. If your order is unavailable in our central warehouse, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible. When the product is shipped from these different locations cut off times may vary, and your chosen shipping method may not be available. We use a highly efficient inventory, shipping and delivery system-our efficiencies result in huge savings that we pass along to you! We offer a wide variety of shipping options and special deliveries.

Order Cutoff Time
Each order must be credit approved and transmitted to the shipping warehouse before the cutoff time of that warehouse location. shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please contact us.

Orders placed and/or credit approved later than the applicable warehouse cutoff time will start process the next business day. Orders placed and credit approved anytime on weekend or holiday or pulicized for in-stock items will ship on the business day.

We currently provide no price protection after a purchase has been made.

Our carriers include UPS, FedEx, U.S. Postal Service (USPS), TNT, and a number of ground carriers.

Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements we may not be able to ship products to certain areas or be constrained on our shipping options.

 ** Please note, choosing an expedited shipping method does not guarantee expedited order processes, orders are processed in order of reciept. **

2 Day Air

Available to all 50 states. Due to cut off times as early as 3:00 eastern. Average delivery is 2-3 business days.


United States Priority Mail

Delivery of packages made in 3-5 business days. Reaches every urban & rural address throughout the contiguous 48 states. Saturday and Residential deliveries as no extra cost. Alaska & Hawaii deliveries made in 3 days. Weekday order cut-off time to receive a package within 2 days is 2:00pm EST. Orders placed during the weekend, will not ship until Monday, which means that they won't be delivered until Wednesday. Orders placed or to be delivered on a US government holiday will take an additional day.


Ground Service

An excellent choice for routine shipments. Reaches every urban and rural address throughout the 48 contiguous states.

Average delivery time is 5-7 business days, with guaranteed delivery dates for commercial addresses. Delivery to some remote residential areas may take additional days.


International, FPO/APO Addresses, Alternate Carriers or Special Handling

For international addresses or APO/FPO zip codes you must place your order contacting us.

If you need to specify an alternate shipping method or some other type of special handling for your order, please contact us to place the order.

International Shipping fees do not include any destination Customs Duties or additional fees carrier charges at destination these are all the customers responsibility, if package is returned to us due non payment or refusal by customer, outbound and return shipping fees will not be credited and return policies rules will apply to the balance.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo Banner below to get started!


 

 

Shipping Policies (Domestic)
Please review our shipping policies and methods, and plan your purchases accordingly. For more details or special requirements, please contact us.


Shipping Status Indicators

For every item listed on our site, we indicate the current shipping status of the item: Same Day, Next Day or Please Call. These status indicators are guidelines only, and do not constitute a guarantee. They do not reflect "real time" inventory status and can be subject to change at any time. You should call us to confirm inventory status. Click here for definitions.


Credit Approval


Credit approval and order transmission can take several minutes, and may take longer for new customers and/or larger orders.


Oversized or Overweight Shipments

Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.


Signature and Physical Address

All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to a post office box address or hotel/motel rooms under any circumstances.

Rerouting

Packages cannot be rerouted once shipped for customer security and logistical reasons.


Shipping, Handling & Processing Charges

The shipping, handling and processing charges are designed to compensate our company for the services we provide that enable our customers the convenience of ordering from us and receiving delivery of our products, including but not limited to handling and processing your order, packaging and shipping your purchases, and providing you customer service and support, as well as overhead costs associated with these services.

Shipping Handling & Processing Charges may vary and may include a profit.


Special Shipping Offers

Special shipping offers may supersede these policies.

Returns Policies & Procedures

eMallGroup prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by eMallGroup are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address, or call us:

We encourage you to request information from any of our account executives about extending the service period on any of the products that you purchase.

Most manufacturers offer a one year warranty on all new equipment. During the warranty period, you may call the manufacturer to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufactuer's service centers ability to resolve, please contact your eMallGroup representative for further guidance.

APPLE COMPUTER PRODUCTS: Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your sales representative for further guidance.

CUSTOM CONFIGURATIONS: No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems.

OTHER NON-RETURNABLE PRODUCTS: Several manufacturers' policies and restrictions disallow product returns. The following manufacturer's products (not all inclusive) are also not returnable to eMallGroup: 3Com, Compaq, Cisco, IBM, Intel, HP, Toshiba, Adobe, Quark, Lenovo and Sony. Other manufacturers apply to this list, so please call us for the latest information. You will need to contact the manufacturer directly regarding return or replacement of these brands under their respective guarantees and/or warranties. Please contact us if you would like to obtain copies of the manufacturers' guarantees and warranties prior to purchase.

Items with a money back guarantee from the manufacturer. Some items offer a Money Back Guarantee from the manufacturer (a "MBG"). In those instances, eMallGroup will not accept product returns. You will need to contact the manufacturer directly regarding return of the product and policies regarding such return. Please contact us if you would like to obtain copies of manufacturers' guarantees and warrantees, including any MBG, prior to purchase.

TELEVISION RETURNS: Returns of televisions 27 inches or larger are subject to the following restrictions:

Upon delivery, please inspect the television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and you will receive a refund. You must sign the shipper's release form which acknowledges this return policy.
If, after delivery, the television does not work, all returns, in-house servicing (if applicable), and warranty repairs are handled exclusively by the manufacturer. Televisions 27 inches or larger cannot be returned to eMallGroup.
You can obtain copies of warranties through eMallGroup, or directly from the manufacturer.
SOFTWARE:
Opened software: Opened software is not returnable. Unopened software, after 7 days of receipt of product, is also not returnable. All licensing sales are final.
Defective Software: Defective software may be returned within 7 days of invoice date only for exchange of the same title. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer.

DAMAGED SHIPMENTS:
If your shipment arrives damaged: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify eMallGroup immediately to arrange for a carrier inspection and pick up of damaged merchandise. If you do not notify eMallGroup of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.
Defective/Dead on arrival non-software products: Certain products (excluding Apple and the product manufacturers listed above), after support from the original manufacturer has been received, may be approved for return by the technical support division of eMallGroup. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. eMallGroup will match the shipping method and pay for shipping charges on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee.

HOW TO RETURN PRODUCTS:
Obtaining an RA Number: Please contact us within 7 days of purchase for a Return Authorization (RA) number before returning your product to eMallGroup. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return.

Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We strongly recommend you fully insure your return shipment in case of loss or damage.

All refused orders will be subject to a restocking fee. Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to eMallGroup.

A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.

 

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